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Cookie Policy[MIR4 Operation Policy]
This game service operation service (hereinafter “operation policy”) has details that users must be aware of in using the Mir4 services.
If you can take the time to read this operation policy, we believe that you will be able to enjoy using our services a bit more.
Wemade Co. Ltd. (hereinafter “company”) promises that we will put in maximum effort so that you can receive the service in a pleasant environment.
Anything not covered in this Operation Policy is subject to the Terms of Service or Operation Policy of WEMADE, WEMIX, and WEMIX PLAY.
Article 1 (general provision)
1) This operation policy was designed to reasonably and fairly respond to the issues that could occur during Mir4 service operation, and includes the detailed rules required in the company operating the service, and the users using the service.
2) The company can add, change, or delete details on the operation policy for efficient service operation. When details of the operation policy are added, changed, or deleted, the company notifies this through the company notification.
3) This operation policy includes the detailed rules of service operation that are difficult to be included in the terms and conditions, is a part of the terms and conditions. For damages that occur from the users not being aware of the details of this operation policy, it is difficult to provide help, so all users must make sure to check the operational policy.
4) For details that are not specified in this operation policy, they are processed based on terms and conditions, relevant regulations, and through general social norms shared by the users and the company, or standards equivalent to this.
5) This Operation Policy applies to all game-based Services provided through MIR4 in-game and the official website. When necessary, the Company shall post and announce the operational policies and service guides (Playbooks) for the Services on the official website or individual service websites.
Article 2 User’s rights and duties
1) The company attempts to provide quality service to the users. However, in order for the company to be able to provide quality service to the users, we request that you abide to a few items as follows.
2) The users must use their own information to link the account and use the game service. When using the service with another person’s information or false information the company is not able to provide any help on this, and you will be excluded from various benefits that the company provides.
3) The company does not acknowledge sharing, assignment, and cash transaction for items and accounts. For issues that occur from this (fraud, account stealing, etc.) you are not able to receive protection from the company.
4) The users are not allowed to copy/duplicate/change/translate/publish/broadcast, etc. the information gained from using the company’s service, and are not able to provide this to other users.
5) The users must not try to interfere with regular work of the operation team through acts including misrepresenting company employee or operation personnel, mediation, hindrance, etc. When disturbing the work of the operation personnel or misrepresenting them, your service use can be limited in accordance with the operation policy.
6) If the users discover vulnerabilities in the game (bug, account stealing, illegal program) they must report through inquiry or report notice board, etc. If the user does not report but rather abuses or delivers this to another personnel, etc. this can be determined as intentional unhealthy act and result in restrictions.
7) The users can use the customer center to submit inquiries related to the Mir4 service.
8) If the users feel that they were unfairly treated or if a problem occurred during the service use process, they can use official channels such as customer center, etc. to inquire and request modification.
9) The Company shall be fully exempt from any and all liability for issues arising from the use of the Services in countries or regions where MIR4 is not officially serviced. Any user who accesses or uses the Services in violation of this restriction shall be deemed to have agreed and consented to the Company's complete exemption from liability.
Article 3 Account management
1) The users are fully responsible for the accounts they are using.
2) If the user has shared their personal information or account with another person and assigned/sold it through abnormal means, the company does not acknowledge this, and the user is not able to receive any protection for issues that occur from this (fraud, account stealing, etc.).
3) If the users attempt cash/material transaction for items or accounts, service use can be restricted without warning, and users are unable to receive help for issues caused by this.
4) The users must regularly change the password of their account to protect their information from unjust acts such as account stealing, etc.
5) Fraud often occurs due to personal negligence, and it is difficult to provide help for damages that occur from this. Therefore, please be careful with transaction or moving items so that you don’t receive damages such as misrepresenting an acquaintance by creating a similar character name, fraud using relationships, etc.
Article 4 Recovery standard
1) If ‘currency’, ‘item’, ‘character’, etc. are lost or information is changed due to a technical error within the game, it can be recovered within the range in which data can be confirmed.
2) However, the company is not responsible for damages that occur from user negligence, etc. as in the following examples.
① If the user has not connected their account to a partner service such as ‘Google’, ‘Facebook’, ‘Apple’, etc. or has lost the continue code information and received damages such as account loss, etc.
② If the user made a mistake in using, selling, or crafting an item.
③ If the user’s play environment resulted in a loss of currency / item / scores such as power / content use count, etc. (network disconnection, game crash due to lack of memory, etc.)
④ 'Fraud' often occurs due to personal negligence, thus when damages occur as a result of fraud (However, to prevent additional damages, an investigation can take place to restrict service use in accordance with the "Operation Policy" for accounts where Operation Policy violation such as fraud, etc. are confirmed)
⑤ If damages occur from cash transaction and account transaction that are not acknowledged by the company
⑥ If the user’s game use is suspended in accordance with terms and conditions / operational policy
⑦ If a serious problem in the game resulted in the company temporarily suspending or restricting access to part or the entire game
⑧ Loss caused by the user’s intentions or if there is possibility of system setting violation or abuse within the game
⑨ Other cases where the company has no reason of imputation
3) The company supports the recovery only if the problem is recognized to have been caused by reasons attributable to the company.
4) Recovery request
① The user can request recovery through the inquiry on the customer center in the game within ‘7 days’ of the problem occurring.
② Requests are processed consecutively in order of time submitted, and requests submitted to customer support have first priority when being processed.
③The request must be directly made through the account where a problem has occurred, with recovery request by another person not approved.
④ Paid items with expiration dates are recovered based on the request date.
⑤ The recovery request must abide by the following details, with recovery not possible if the proper process is not followed or if the deadline has passed.
5) Recovery request checklist (If they apply)
① When submitting a request regarding recovery, the user must also submit the following required information. (If the following information is not included, user information cannot be verified and the request cannot be confirmed.)
A. Wallet Address:
B. The full name of the service regarding the request
C. The issue that occurred while using the service regarding the request
D. Detailed description of the issue that occurred (The circumstances under which it occurred, cause, state before the issue occurred, state after the issue occurred, current status, suggestions for resolution). However, resolution of issues will follow the process of recovery and resolution as set by the Company, and may not be resolved according to the user's wishes.
E. The name of the item, character, or NFT ID regarding the issue (All relevant information)
※ Please enter the address of the wallet type linked to the account for which you intend to raise a recovery request, among wallet types that provide integration services in the game, such as WEMIX PLAY Wallet, etc.
Article 5 Mir4 operation standard and special policy
1) The company performs the role required to provide the best environment in which the users can enjoy the game service.
2) The operation team performs their given role from a neutral position, and does not interfere with disputes between users in principle. However, for acts that violate the operation policy or in cases where normal service operation is considered difficult, they can review the case from a neutral perspective and take necessary measures.
3) The employees and operation team of the company abides by the terms and conditions and this operation policy.
4) In accordance with the Privacy Policy and similar legislation, the company safely handles the user’s personal information. The company, employees, and operation team of the company do not request, modify, or disclose user personal information unless otherwise specified by this operation policy, terms and conditions, and cases defined by the Privacy Policy. However, if there is an official request from the judicial authority, it can be provided to such institutions.
5) The operation team responds to the users’ inquiry and requests as kindly and quickly as possible. However, for details on future updates that are not openly disclosed within the game, or details that cannot be revealed because of the nature of the game, we will provide limited answers, or not provide a response at all.
6) The company receives all forms of bug and error reports that could occur on the game service from the users, and makes an effort to check and process this.
7) For a user or multiple users that have violated this operation policy, the operation team can apply various restriction measures as defined by the terms and conditions and operation policy.
8) If an unusual phenomenon occurs inside/outside the game service, the company can temporarily suspend part or the entire service, and restrict access.
9) In accordance with relevant legislation, terms, and operational policy to establish a healthy game culture, protect teenage users from harmful information, and to prevent violation of rights of specific users such as defamation, etc. the operation team can edit, move, or delete user posts without prior notice, and can restrict service use if deemed necessary.
10) If it is determined that there is a violation of terms or policies, or if there is equivalent infringement, the company can perform temporary account suspension for relevant investigations.
11) For user account protection and game service stabilization, the company can request self-verification if necessary. At this time, if self-verification is not possible, game service use is restricted.
Article 6 Precautions for the Use of Blockchain Services
Blockchain service is provided for users in regions where MIR4 is officially serviced. If this service is used under abnormal circumstances or through abnormal access methods from regions where MIR4 is not officially serviced, loss or problems that occur under these circumstances cannot be compensated or resolved. The Company provides its service in regions where official service is possible and does not aim to publish this service to users or groups in specific regions or countries where this service cannot legally be used. Therefore, any users who aim to use this service via App or Web, while in violation of the laws of the region and country they belong to, must acknowledge that all outcome and responsibility belongs to them and that they must resolve any arising issues on their own.
If the user does not agree with the Operation Policy of MIR4, the user must stop using this service. Any responsibility arising from the use of the service without agreeing to the Operation Policy rests solely with the user.
1) The Company can designate some of the items of the service provided as NFT/FT content targets, and has the right to change, add, or cancel designated items at any time at the Company's discretion.
2) The user agrees that the Company does not guarantee the permanence of value or existence of the items designated as NFT and FT items.
3) The NFT/FT items owned by the user are content included or linked with the Company's service, and the user agrees that the value of NFT/FT content can be affected through updates, service change, termination, etc. based on the Company's operation directions.
4) Any issues arising from the use of NFT/FT content are the direct result of the user's judgment and consent. Therefore, the Company is not responsible for the consequences of such situations.
5) Blockchain assets characteristically have very high variability, thus the Company has no responsibility or duties related to compensating damages that occur from value variations in the owned designated NFT/FT content items.
6) The user is entirely responsible for the management of NFT/FT content items, and the Company takes no responsibility for issues that arise from poor management.
7) Blockchain-related regulations and provisions are incomplete and uncertain, and new regulations and policies could affect blockchain-based content included in the service provided by the Company.
8) The Company provides its service within a technically possible range, taking into account network status per digital asset.
9) The Company may provide a staking service for the currencies in MIR4. Content regarding staking profit rate and usage will be made available on the website. Also, in this case, all responsibility is on the user participating in the staking service, and the Company does not guarantee anything other than the staking information provided on the website.
10) The Company may apply details (such as waiting periods, etc.) on each service differently, and the Company will make this information available on each service webpage on the service website.
11) Details for each service are determined based on the Terms of Service, Operation Policy, Playbook and network status of each service.
12) The Company may additionally request the user's personal information according to new regulations and legislation. In these cases, if the user does not want to provide their personal information, the user may deny the request, and as a result of the denial, service use may be partly limited.
13) The Company bears no responsibility for any illegal activities such as money laundering, terrorist financing, or other unlawful acts related to the use of NFT/FT content.
Article 7. Standards for Managing Restrictions of the Service
1) The company forbids the users from abusing system bugs, etc. or sharing such details with other users. In case of bug abuse, this is because it disturbs a normal game progress and use of game contents.
2) Exploiting system bugs or similar issues is unfair to other users. Accordingly, if you exploit or share system bugs or defects, your access to the game may be restricted or your user account may be suspended without prior notice. We ask that you take particular care in this regard.
3) Acts that disturb the public peace and norms can potentially cause huge damages to other users, thus the following acts can result in service use restriction measures.
① For-profit advertisement or details deemed similar to advertisements
② Attempts related to unauthorized cash trading, account trading, trading across servers, or trying to instigate other users
③ If the content involves severe defamation or damage to the reputation through insult towards the Company, other users, or third parties.
④ If the content involves instigating illegal copies or hacking
⑤ If the content is objectively recognized to be associated with criminal activities
⑥ If the content violates rights such as copyright, etc. of other users or a third party
⑦ If spreading false claims or causing misunderstandings for multiple users
⑧ If misrepresenting the operation team and Company employees
⑨ If decoding, decompiling, disassembling or reverse engineering part or all of the software that the websites, apps, and smart contracts are composed of
⑩ If attempting to bypass all measures designed to prevent or limit access to parts or all of the websites, apps or smart contracts
⑪ If bullying or threatening Company employees or those on behalf of the Company, that are involved in providing part or all of the websites, apps or smart contracts
⑫ If copying or adjusting software on the website by including Flash, PHP, HTML, JavaScript or other codes
⑬ If the user violates the continuous usage of the service websites or the usage rights of others by uploading and/or sending (or attempting to upload or send) viruses, trojans, and/or other data, excessively using capitalized text, and/or spam (posting the same text repeatedly), or by editing, damaging, stopping, changing, or interfering with the use, function, operation, and/or maintenance of the websites, apps, or smart contracts
⑭ If the user systematically searches for data and/or other content in the websites, apps, or smart contracts and, without the Company's written permission, directly or indirectly collects, compiles, and/or creates and/or compiles databases or directories
⑮ If the user, by sending unrequested electronic mails, and/or creating user accounts via automated methods or with false information, collects the usernames of users and/or electronic mail addresses, and/or using the websites, apps, or smart contracts without authorization
⑯ If the user evades, deactivates, and/or interferes with security and related measures on the websites, apps, or smart contracts, such as measures that ban or limit the use or copying of contents, or other measures that limit the use of the websites, apps, smart contracts and/or content
⑰ If the user interferes with, stops, or causes massive disturbances on the websites, apps, smart contracts, and/or networks or services connected to the website
⑱ If it is determined that there is a violation of the above terms, or if there is equivalent infringement intended
⑲ Any and all behavior that may cause a service error or damage that the Company has not intended, via a method that is not part of the normal services provided by the Company
⑳ Any content that violates the WEMADE Terms of Service, the WEMIX Terms of Service, the WEMIX PLAY Terms of Service, or other related laws
4) Fraud (any act of deceiving another party in order to obtain improper gains in the game) causes significant harm to other users. Accordingly, users who commit such acts may be subject to various restrictions under the Operational Policy and to penalties under relevant laws and regulations.
Article 8 Naming standard
The users can freely create or set all names used in the service such as character name, clan name, title, etc. and the profile image. However, if it is set as names/images that disturb other people, can potentially cause social issues, or if there is a potential of them being mistaken as the operation team, the name/image can be changed or measures such as game use restriction, etc. based on operational policy (for clan name, restriction of use for clan leader) could take place, so please pay attention.
1) Name/image that disturbs other people
2) Name/image that includes swearing, slang, advertisement, or suggestive/obscene content
3) Racial or gender discriminating name/image
4) Name/image that includes details that belittle a specific person or location, group, or religion
5) Name/image that is determined to have intention of misrepresenting the Company, service, or person related to the original work
6) Name/image that can be recognized or misunderstood as someone who operates the service, such as 'Operator,' 'Helper,' 'GM,' etc.
7) Name/image that is determined to have been created to lure unapproved cash transaction of items and accounts or with the intention of cash transaction
8) Name/image that is sociopathic or determined to have been created to glamorize a sociopathic person or organization
9) Name/image that is deemed to have the potential to infringe on the trademarks, service marks, or copyrights of third parties
10) Name/image that is determined to have advertisement purposes for specific items or websites (including non-profit websites)
11) Name/image that is judged to have the purpose of being unidentifiable or difficult to identify by others or the operation team by using non-textual special characters or symbols.
12) Even if the above conditions do not apply, a name/image that impacts game operation or the game environment is punishable.
13) The Company reserves all rights regarding the assignment, permission to use, modification, reset, revocation, and management of names within the Service. Users may use such names during the period in which they use the Service, subject to these Terms and the applicable Operational Policies, but may not claim any exclusive or perpetual rights to any name.
14) In accordance with the “Article 13: Non-access Character Management Policy” and the “Article 14: Inactive Clan Name Management Policy,” the Company may reset the names of characters and clans that have no record of login or activity for an extended period and make such names available for use by other Users.
Article 9 Illegal program management standard
1) Illegal program refers to the programs, equipment, devices, etc. that are not provided or approved by the company, which neutralizes the technical protection device on the game or service or was created to disturb normal operation.
2) The use of illegal programs disturb normal game service progress and disturbs a fair game environment to cause damages to other innocent users.
3) The company forbids use, production, distribution, etc. of all illegal programs, and can result in judicial measures depending on the seriousness of the issue.
4) If use of illegal programs is discovered or if use is suspected during the operation team’s game data investigation, for relevant investigation in accordance with the operational policy the select account can be temporarily suspended.
5) All damages or disadvantages that occur from using programs not provided by the company are burdened by the user.
Article 10 Workshop management standard
1) Workshop refers to all acts where multiple accounts are systematically or collectively using the game for profit purposes and gaining items or making them into cash via unjust means
2) If abnormal game usage persists and repetitively causes harm to honest users or disrupts order within the game, the Company may, in accordance with its Operation Policy, restrict the game usage of the relevant account.
3) If the company suspects workshop forms as follows, it can perform temporary account suspension for relevant investigations in accordance with the operational policy.
① If engaging in the organized or collective use of multiple accounts for profit with the illegal use of the game
② If multiple accounts attempted to accumulate, give/transfer/trade in-game currency or use them for profit
③ If utilizing multiple accounts from the same or adjacent IP ranges to gain unfair advantages with similar patterns
④ If using multiple accounts with meaningless or similar character names in an organized manner to play the game
⑤ If creating or using illegal game-related programs not provided or approved by the company to gain unfair advantages
Article 11 Game use restriction standard
1. Game use restriction standard
1) The game use restriction standard was established so that users may enjoy uninterrupted gameplay while playing "MIR4," by protecting them from acts such as those that obstruct game progress or undermine public order and good morals.
2) If you violate the use restriction standards specified in the Operation Policy, your use of the game may be restricted without prior notice.
3) All in-game assets, items, and the like improperly obtained in violation of the Operation Policy may be forcibly reclaimed or deducted.
4) If you have been subject to a use restriction, you may make an appeal in accordance with the procedure below.
① You can request an appeal through the customer inquiry function in-game or in the [Customer Center] on the official website. However, if your inquiry cannot be submitted through the Customer Center, you may submit it via the dedicated MIR4 support email. (MIR4 support email address: mir4support@wemade.com)
② Appeal request can only be received within 7 days of the use restriction being applied.
③ The appeal request will be processed within a maximum of 15 days from the date of receipt.
5) The definitions of terms based on restriction standards are as follows.
① Permanent use restriction of game account: Use of game account and relevant services are permanently restricted.
② Use restriction: Use of all characters of the account with a punished character is restricted during the restriction period.
③ Temporary Use Restriction: Use of the Service is temporarily restricted in order to investigate violations occurring on the account or for other service-provision purposes.
④ Forced change of character name: The character name is changed by force into a name set by the operation team.
⑤ Forced change of clan name: The clan name is changed by force into a name set by the operation team.
⑥ Forced change of title: The title is changed by force into a name set by the operation team.
⑦ Forced change of profile: The profile picture is changed by force into an image set by the operation team.
⑧ IP blocking: Restricts game access or service access from specific IP ranges.
⑨ Game information adjustment: Deletes or modifies in-game items, currency, paid content, etc., associated with characters and clans involved in violations of the terms.
⑩ In-app purchase restriction: Restricts access to “Shop content for in-app purchases” if it is determined that abuse of the payment process may significantly disrupt game operations.
⑪ Device access restriction: Restricts game access from the corresponding device if abnormal gameplay occurs continuously and repeatedly, causing or likely to cause serious disruption to in-game order.
⑫ Confiscation: If violations of the terms or operational policies are deemed to significantly impact the in-game economy system or have a negative impact on game usage, the Company may, at its discretion, delete or modify the quantity and nature of items and currency obtainable through the game system.
※ 'Confiscation' may be applied simultaneously with 'Game information adjustment,' and the severity of application may depend on the gravity of the violation. Additionally, if the total amount acquired cannot be clearly calculated, the company may determine the total amount of confiscation based on the specific case.
6) The game use restriction standards are as follows.
① The use restriction period and method can be changed under the operation team’s discretion.
② Duplicate cases can result in aggravated use restriction.
③ Even if the act is not included in the types above, use can be restricted under the operation team’s objective discretion.
④ If there is a record of sanction of the highest degree, the restriction goes back to the highest level or the use restriction period can be aggravated.
※ For typical cases, the usage restriction period specified in the sanction criteria table will be applied. However, in cases that deviate from the norm, the operations team may, at their discretion, send in-game warning messages or apply different sanction periods based on the severity of the case.
Detection of abnormal records |
2. Use Restriction Standard and Notes Regarding Blockchain Content
① Use Restriction: In cases where Article 7 (Standards for Managing Restrictions of the Service), Article 9 (Illegal Program Management Standard), or Article 10 (Article 10 Workshop management standard) of this Operation Policy applies, the use of the account (game and PLAY Wallet) and all services related to blockchain may be permanently restricted.
② If found engaging in prohibited activities for individual services within the blockchain service, the usage of all services, including the targeted service, will be restricted. However, in this case, users can provide evidence or request verification through an objection application, asserting that they did not engage in the prohibited activities. Objection applications and verification requests must follow the procedures specified by the Company.
③ Use restriction is strictly applied following the principle of zero tolerance.
④ The use restriction period and method can be changed at the operation team's discretion.
⑤ Duplicate violations can result in aggravated use restriction.
⑥ Even if the act is not included in the types above, use can be restricted at the operation team's objective discretion.
⑦ Anything not covered in this Article is subject to the Terms of Service or Operation Policy of WEMADE and WEMIX or related legislation.
Article 12 Clan management standard
1) To delegate the role of clan leader, the clan leader must personally perform the delegation. However, if the clan leader character withdraws or does not access for more than 3 days (72 hours), the clan member that satisfies the requirements below is automatically granted the title of clan leader.
<Clan leader automatic delegation standard> If the clan leader character does not access for more than 3 days (72 hours) (including cases where game use is restricted in accordance with the operation policy), the clan member that satisfies the requirements below is automatically given the role of clan leader.
① Clan member with access record within 1 day (if there are no applicable members, expand to within 5 days, within 10 days, more than 10 days)
② If there are 2 or more clan members satisfying ①, the clan member with a higher rank
③ If there are 2 or more clan members that satisfy both ① and ②, clan member who joined earlier
2) The character who transferred the clan leader rights is changed to the previous rank of the member that newly became the leader.
3) If there is only one clan member, the clan leader, the role is not delegated. However, if a clan member that satisfies the automatic delegation standard occurs, the automatic clan leader delegation takes place.
4) The Company may, at its sole discretion, change the qualification of a Clan Leader only in any of the following cases. In such cases, the Company shall provide prior notice to all members of the relevant Clan of the reason for and details of such change. In urgent circumstances where prior notice is not possible, the Company shall notify all members immediately after the change has been completed.
① Where, due to an error in the in-game system, the qualification of Clan Leader has been assigned abnormally or a situation arises in which the qualification cannot be updated.
② Where the Clan Leader's account has been permanently suspended as a result of a sanction imposed pursuant to the “Article 11: Game Use Restriction Standard”.
③ Where the Clan Leader character has been deleted but the automatic transfer of the Clan Leader status has not been properly processed by the system.
5) In accordance with "Article 15. Dormant Account Policy," if all clan members belong to dormant accounts, the corresponding clan will become dormant or be automatically deleted.
6) The Company may reset the names of clans that have no login or activity records for an extended period in accordance with "Article 14. Inactive Clan Name Management Policy." The resetting of names is distinguished from the disbanding of a clan, and the resetting of names alone does not disband the clan.
Article 13. Non-access Character Management Policy
1) The meanings of the terms used in this Policy are as follows:
① “Last Login Date” means the date on which a User last logged into the Service using the relevant Character. If there is no record of any login, the Character’s creation date shall be deemed to be the Last Login Date.
② “Payment History” means a record of transactions for which actual payment was charged, including purchases of paid items, content, or access passes made through the relevant Character. Items provided free of charge through events or promotions shall not be considered part of the Payment History.
③ “Level” means the in-game level of the relevant Character as of the Last Login Date.
2) To provide an optimized service environment and for smooth game operation, the Company may reset character names that satisfy the following.
① In cases where there is no login record for two (2) months or more from the last login date of the corresponding character.
② If the Character’s Level is below 60, and meets the condition in ① above.
3) If a Character Name is reset, the Character and all game-related information associated with the Character shall not be deleted, and only the Character Name shall be changed to a temporary name designated by the Company.
4) The Company may delete a Character that satisfies all of the following conditions:
① Characters that have not logged into the Service for at least twelve (12) months from the Last Login Date;
② If the Character’s Level is below 60, and meets the condition in ① above.
③ If there are no transaction records for characters that satisfy both ① and ②
5) If a Character Name reset or Character deletion is scheduled, the Company shall carry out the following procedures in advance.
① The Company shall notify the User 30 days prior to the scheduled reset or deletion date through methods such as in-game notifications, messages, or mail, and shall also make an announcement through the official community and in-game connection screens;
② If the User logs into the Service using the relevant Character after receiving the notice described in ① above and before the day preceding the scheduled reset or deletion date, the Character shall be excluded from the reset or deletion.
6) If a Character Name reset or Character deletion is to be carried out, the Company shall provide prior notice of the schedule and details through the official community, in-game connection screens, and other applicable channels. Within the scope of the criteria set forth in Sections 2) and 4) above, the Company may determine and announce the actual Characters subject to the measures and the time at which such measures will take effect. In such case, the Company shall also disclose that the selection of the effective time is based on reasonable grounds related to the operation of the Service, such as maintenance schedules and server capacity management.
7) Character Names reset in accordance with this Policy may be made available for use by other Users, and, in principle, reset Character Names and deleted Characters (including their game-related information) shall not be restored. However, where a reset Character Name has not been used by another User, restoration or resetting may be permitted if any of the following conditions applies.
① The User requests restoration or resetting within thirty (30) days from the date of the reset;
② The reset or deletion was carried out due to reasons attributable to the Company, such as a system error or the application of incorrect criteria.
8) The Company may provide a means for changing the Character Name to a User whose Character Name has been reset.
Article 14. Inactive Clan Name Management Policy.
1) The meanings of the terms used in this Policy are as follows:
① “Clan Content” means content in which a Clan participates as a single team, including subjugating or competitive content (such as Valley Capture, Castle Siege) designed for organized participation by a Clan.
② “Activity Record” means a record of a Clan's participation in Clan Content. The following activities shall not be considered Activity Records.
- Changes automatically generated by the system (such as automatic reward distribution or leveling up)
- Merely logging into the Game;
- Use of Clan management functions, such as joining or leaving a Clan;
- Records unintentionally generated due to system errors or maintenance.
③ “Reset” means changing a Clan’s name to a temporary name designated by the Company.
2) If Clan Content is not available or a Clan does not meet the requirements for using Clan Content, the Clan shall be deemed to have an Activity Record if at least 20% of its capacity has logged into the Service during the preceding 90 days. If this threshold is not met, the Clan shall be deemed to have no Activity Record. For purposes of this Section, "capacity" means the maximum number of members that a Clan may hold under the game system, regardless of any actual member limit applied to the individual Clan.
3) The Company may reset the Name of a Clan if any of the following applies.
① If there is no record of any Clan member logging into the Service for at least 30 days from the Last Login Date of all Clan members (the Last Login Date shall have the meaning set forth in the “Article 13: Non-access Character Management Policy”)
② If the Clan has remained without any Clan members for at least 30 days.
③ If the Clan has no Activity Record during the preceding 90 days.
4) Even if a Clan Name is reset, the relevant Clan and its game-related information shall not be deleted.
5) The Company may provide the Clan Leader whose Clan name has been reset with a means of changing the Clan Name. If the Game does not provide a function for changing the Clan Name, the Company shall provide the in-game currency required to set the name.
6) When resetting a Clan Name, the Company shall provide prior notice of the schedule and details through the official community, in-game connection screens, and other applicable channels, and shall announce the actual clans subject to the reset and the effective date within the scope of the criteria set forth in Sections 3) above. The effective date may be selected only within a reasonable scope based on considerations related to the operation of the Service, such as regular maintenance schedules and system load management. However, this shall not apply to measures taken for violations of the Operational Policies.
7) Names reset in accordance to this Policy may be made available for use by other Users and, in principle, shall not be restored. However, where a reset name has not been used by another User, restoration or resetting may be permitted if any of the following applies.
① The Clan Leader requests restoration or resetting within 30 days from the date of the reset.
② The reset was carried out due to reasons attributable to the Company, such as a system error or the application of incorrect criteria.
Article 15 Dormant account policy
1) To prevent the user’s character or account being used for unfair purposes and to provide smooth service, the company can delete an account/character or separately save it if it satisfies the following.
① User account or character that has no access record for more than 12 months
② If the purchased paid item or a paid item with usable time remaining is no longer in the user account or character of ①
2) If classified as dormant, it can undergo notification and guidance period of 30 days before all information of the game ID or character deleted or separately saved. During the guidance period the users can access the game and disable the dormant state.
Article 16 Guest account policy
1) Guest accounts belong to the device, and the account information can be lost from device loss, factory reset, deleting cache and data, etc. where the device data can be moved, lost, or changed.
2) If the guest account information is lost due to personal negligence such as device change/loss, factory reset, deleting cache and data, OS account sync, etc. we are not able to provide help with recovery.
3) Guest account does not support game withdrawal, and does not guarantee permanent use.